Services

Every engagement built around your reality

Most SMBs pay $9,250/month for IT services they don't fully own. Vestri's Tier 2 retainer starts at $2,500. The difference isn't the service level — it's the alignment.

Three phases to full independence

Whether you engage for a single project or an ongoing retainer, every Vestri engagement follows the same foundational process.

1

Assess & Map

A comprehensive audit of your current IT environment — vendors, contracts, billing, tooling, licensing, and security posture.

  • IT Independence Map
  • Full vendor inventory
  • Contract ownership analysis
  • Cost transparency report
  • Risk assessment
2

Transition & Unbundle

We execute the MSP exit — migrating contracts to your name, establishing direct billing, and ensuring zero service disruption throughout.

  • Contract novation support
  • Direct vendor onboarding
  • Credential & access transfer
  • Transition playbook
  • Full documentation handoff
3

Ongoing Advisory

Right-sized IT advisory and administration matched to your internal team capacity — from monthly check-ins to a fully embedded team.

  • Strategic IT planning
  • Vendor management
  • Security oversight
  • Budget & licensing optimization
  • Helpdesk (Tier 3 only)

Choose the right level of involvement

Every tier can be entered independently or sequenced. Most clients start with Tier 1 and graduate to Tier 2.

Tier 0
Self-ServiceFor budget-conscious orgs ready to DIY
$500–$1,500
One-time purchase · No contract

What's Included

  • MSP exit playbook
  • Vendor contract templates
  • Direct billing setup guides
  • IT Independence Scorecard
  • Checklist library

Best For

Nonprofits and municipalities with limited budgets and some internal IT capability who want a structured path to independence without full advisory engagement.

Upgrade Path

Tier 0 clients frequently convert to Tier 1 or Tier 2 once they understand the full scope of their MSP dependency. The toolkit is designed to surface what you don't know you don't know.

Tier 1
GuideFull MSP transition project
$5,000–$15,000
Flat project fee · 4–12 weeks

What's Included

  • Full IT audit & independence map
  • MSP contract exit strategy
  • Vendor relationship migration
  • Direct billing establishment
  • Platform access transfer
  • Complete documentation

Best For

Organizations with some internal IT capacity that need expert guidance to execute the MSP transition cleanly — without the risk of doing it wrong and disrupting operations.

Upgrade Path

Most Tier 1 clients move to a Tier 2 retainer post-transition for ongoing advisory support. The transition deliverables give both parties a clear picture of what ongoing support looks like.

Tier 3
EmbeddedExtended IT team
$6,000–$12,000/mo
Monthly retainer · 12-month minimum

What's Included

  • Dedicated team assignment
  • Hands-on administration
  • Helpdesk support
  • Project execution
  • Security management
  • Procurement support
  • All Tier 2 inclusions

Best For

Municipalities and nonprofits with no internal IT staff, or organizations replacing a departing MSP entirely. Vestri functions as the full IT department.

Grant & Funding Angle

ARPA State and Local Fiscal Recovery Funds must be spent by December 31, 2026. 31–39% of municipalities planned to allocate federal aid to IT infrastructure. Vestri can scope engagements to align with existing ARPA allocations — helping you use funds already set aside before the deadline.

Tailored for your segment

Same principles, different context. Select your organization type.

Mid-Size Businesses

50–250 staff organizations have reached a stage where MSP inefficiency becomes visible — bundled costs, slow response times, and a nagging sense that you're paying for services you don't fully understand.

Common Pain Points
Paying MSP markup on every license and tool
No visibility into what's actually deployed
IT decisions made without your input
Auto-renewing contracts you didn't notice
No internal IT advocate aligned with your goals

Vestri's message to business clients

You'll pay less than your current MSP because you own your stack directly. You'll get more because we're aligned with your outcomes — not your vendors'.

Recommended starting point
Tier 1 → Tier 2 retainer

Nonprofits

Every dollar spent on IT overhead is a dollar not serving your mission. Vestri has deep nonprofit experience — including managing IT infrastructure for a multinational nonprofit across 46 countries.

Common Pain Points
MSP costs consuming disproportionate overhead budget
Difficulty accessing technology grants due to MSP lock-in
Board scrutiny on IT spend without clear ROI
Limited internal staff to manage vendor relationships
Compliance requirements with no dedicated IT oversight

Vestri's message to nonprofits

More budget for mission. Less spend on overhead. We've managed nonprofit IT at global scale — we know how to do more with less and how to access the funding that makes it possible.

Recommended starting point
Tier 0 or Tier 2 retainer

Municipalities

Small to mid-size municipalities are chronically under-IT'd and frequently locked into poor MSP contracts with no internal IT advocate. Public accountability demands IT transparency — and Vestri delivers it in a procurement-ready package.

Common Pain Points
MSP contracts with no performance accountability
Cybersecurity vulnerabilities with no internal oversight
No IT advocate in budget or procurement processes
ARPA and grant funds underutilized for IT modernization
Resident data exposure risk with no clear ownership

Vestri's message to municipalities

Public accountability starts with your own infrastructure. Vestri is procurement-ready, fully insured, and experienced with the compliance requirements of public sector IT.

Recommended starting point
Tier 2 or Tier 3 retainer

Common questions

How long does an MSP transition take?
Typically 4–12 weeks depending on the complexity of your current environment and the number of vendor relationships being migrated. Vestri builds a transition timeline in the Assess & Map phase so you know exactly what to expect before we start.
Why does Vestri cost less than my current MSP?
Because we don't mark up your licenses. The average MSP bundles vendor costs, tool fees, and their own margin into a single monthly rate. When you establish direct billing — your Microsoft 365, your security tools, your cloud infrastructure, all in your name — you eliminate that markup layer. Vestri charges for advisory and administration only.
My MSP was recently acquired. What are my options?
MSP acquisition is one of the most common reasons organizations reach out to Vestri. When an MSP is bought, your contract, your vendor relationships, and your support team all transfer to a company you never chose. In most cases, your contracts can be novated to your organization's name with proper notice — and the transition can happen without service disruption. Start with our IT Independence Diagnostic to understand your current exposure.
Will there be service disruption during the transition?
Our transition methodology is designed for zero downtime. We execute migrations in a sequenced order that ensures continuity at every step. In 15+ years of managing IT transitions, including across complex multinational environments, service disruption has never been an acceptable outcome.
What if my MSP holds contracts in their name?
This is the most common situation we encounter. Most vendor contracts can be novated (transferred) to your organization's name with proper notice. Vestri handles all of the vendor communication, documentation, and coordination to make this happen cleanly.
Do you replace our internal IT staff?
Never. Vestri is designed to work alongside your internal team — augmenting their capacity and capability, not displacing them. Our goal is to make your internal staff more effective, not to create a new dependency on us.
Can municipalities use ARPA or other grant funding for Vestri services?
Potentially yes. IT modernization, cybersecurity, and digital infrastructure projects have been eligible uses under ARPA's Coronavirus State and Local Fiscal Recovery Funds and other programs. Vestri can assist with scoping and documentation to support grant applications, though we recommend consulting your legal counsel on specific eligibility determinations.

Not sure which tier is right for you?

Take the free IT Independence Diagnostic — 8 questions, instant results, personalized recommendation.